Queenstown Adventure FAQ.

No, Queenstown Adventure are a free booking service and do not charge you for the services we provide. All prices quoted on this site are the same as those in any printed price lists or offered by any of the operators directly. There are no additional costs. It is no cheaper to book direct, the advantage offered here on this website is you get a far wider selection to choose from, whereby you can compare similar products.

The majority of Queenstown's activities operate all year round. However, Skiing and Snow Boarding are only done during the winter months which usually run from around mid/late June to early/mid October. However some of the water based activities like Canyoning and River Surfing along with some Mountain biking operations close late April/early May as it it simply too cold during our winter months and in some cases, inaccessable. However, we will advise at time of booking in these cases.

Once you have received your email and voucher from us, it means your trip has been booked with the operator concerned by us and your credit card has been processed. However you must still contact the operator on your arrival in Queenstown to re-confirm your booking. In the case of air flights, you will be asked to call again on the day for a weather check. Some trips are number dependant and this is to ensure the operator has enough people on the trip for it to go ahead. Most operators reserve the right to cancel any trip as a result of insufficient numbers, inclement weather, or any other unforeseen event or circumstance involving postponement. Please check out our terms and conditions for more detailed information.

This is something that comes with the territory - Queenstown is set in a mountain invironment and weather does effect us from time to time. Sadly, many activities such as scenic flights and some Combos with air related activities are weather dependent. This is the main reason we ask you to confirm with the operator during business hours on the day for a weather check. If your trip is cancelled by the operator, you will have the option of rescheduling your activity for another time or day. If you are unable to change and you simply can't go at a later date or time, then we will contact the operator to confirm your refund. We will refund the amount back to your card and send you an email with confirmation.

There are plenty of banks and cash machines in Queenstown. The cash machines are open 24 hours. Most banks are open 9am - 4pm, ASB bank located Camp Street is open 7 days a week. Most shops accept major credit cards along with EFTPOS.

Yes, we accept Visa, Mastercard and EFTPOS. You can safely enter in all your details on each products' secure booking page or we can take your credit card details over the phone.

Queenstown is open every day of the year. It is commonly called the activity capital of the world. Unlike other tourists destinations more things can be done in Queenstown no matter what the time of year. During the summer months pretty much all activities except for skiing are operating. During winter the place is buzzing with skiers and snow boarders, some of the water activities do stop during the winter, though most rafting and jet boating operators still run regular trips. If you want to know more about what is operating during other times, you can check the relevant activity page or email us:

Yes, there are well over 120 (and climbing) eating and drinking establishments in Queenstown. You name it and it is probably in Queenstown. There is a price and taste to suit all pockets from fast-food to fine dining.

There are many bars to choose from in Queenstown - all located within no more than a couple minutes walk of each other. Lots have late licence's till 5am, some all night. This is party town, no matter what night there is always a great nightlife. Some of the bars also have live bands and of course karaoke!

We all wish we had a crystal ball here, however the snow usually doesn't arrive till well into June (Coronet Peak Ski field - The Remarkables Ski field usually a week or two later). There have been considerable improvements to the ski fields over the last few years with new chair lifts installed, bigger and better terrain parks and lots of new larger capacity snow making machines, meaning lots more snow can be made to top up the natural.

The airport is about 7km away from central Queenstown. Connectabus run regular services and there are Shuttles and Taxis which meet all flights.

After you have received your activity voucher via email from us, a cancellation will incur a booking/handling fee. However, if cancelled within 24 hours, then no refund will normally be given unless there are very extenuating circumstances and the operator agrees.

Many activities do carry a degree of risk and that by participating in the activity provided by the operator you are expressly assuming those risks personally and are releasing the operator and Queenstown Adventure via a signed disclaimer from any liability, claims, losses, damages or expenses.